Frequently Asked Questions

FAQ about Techno Space Inc

Q1. How to find the store?

Ans: Please search in Google as Techno Space Inc to find out the location and address (3028
Danforth Ave). It is in between the stairs of Easy Financial (3026 Danforth Ave)and Red
Hot Tandoori Restaurent ( 3030 Danforth Ave)

Q 2. What about parking facilities?



Ans: Behind the building we have parking limited for 30 min. Opposite the building there are very big
parking lot in front of Metro and Shoppers Drug Mart‎

Q3. What about your working hours?


Ans: Everyday | 9:00 AM to 1:00 PM and 4:00 PM to 8:00 PM |
Saturday Closed

Q4. Do I need an appointment to bring in my computer for repair?

Ans: Booking an Schedule Appointment (http://www.technospace.ca) is better for you. So that you can save your time as well as this online appointment is one to one. So that surely you will get our technical team right away without any delay. Booking Schedule will guaranteed your time and give you prior remind and track your time not to overlap by other client.


Q5.
How long it will take to repair my system?


Ans: Depending on the problem of your system it might me the followings: 1). Operating system re-installation and updates 3 to 5 hours. 2). Factory Installation 3 to 5 hours. 3). Data backup before installation 2 to 4 hours depending on the amount of data. 4). Laptop screen replacement 1 day. 5). Heating and Cooling fan repair or replacement 1 day. 6). All in One computer hardware replacement 1 day. 7). Hard Drive Recovery 3 to 15 days depending on the hard drive situation.

Q6. What do I need to bring with me when dropping off my computer?


Ans: For desktop computers, all you need to bring in is the tower and any CD’s you can find that belong to it (cables, monitors, keyboards, and mice are not needed).
For laptops, please be sure to bring in the charger as well as any CD’s you can find. We do not need your laptop case.
Also, if you are having a problem with a specific device (ex. your computer speakers aren’t working) please bring in that device.


Q7. What about your service warranty policy?


Ans: All services are one month full guaranteed with parts and labour. Most of the parts comes with 6
Months (like laptop screen)and 12 months (hard drive, power supply, etc) warranty. If any
modification after service or damage or liquid damage cannot be claimed. After services, virus or
any other scam might affect and modify the system or OS, such situation we can not guranteed
your service warranty.

Q8. Do I need to backup my data before bring the computer?

Ans: Pleasebackup all of your data before handover your computer. If you want us to backup your data please let us knowthe details of your data to backup.

FAQ about Computer Hardware

Q1. What should I do, if my computer does not turn on?


Ans: Please check the computer’s power cord, extension cable just to make sure it is completely plugged into the socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button / reset it and see if that solves the problem. If not please book an appointment (http://wwww.technospace.ca) for technical assistance.

Q2. My computer crashes, What should I do now?


Ans: There are many reasons why a computer may just stop working or “freeze”. Most of the time restart resolve the problem if its OS or code related loop. Sometimes due to over heat, block ventilation due to dust, coolink fan issues makes the computer shut down or restart continuously. In that situation please contact our team or you may book your appointment from our web site at www.technospace.ca

Q3. What do I do if my hard disk fails to work?


Ans: As with most computer errors, your first step is to shut down your computer and restart it. This will help you determine whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then please contact out technical team at www.technospace.ca and book an appointment.

FAQ about Monitor

MONITOR FAQS

Q.1 There is no display on my monitor, what do I do now?


Ans: Make sure the monitor is turn on. If no power light (green or orange light) is seen on the monitor display try pressing the power button until it comes on. If your computer monitor was on and you stepped away from the computer and upon returning it was black, it’s likely that the computer is asleep. Try moving your mouse, clicking the mouse buttons, and/or pressing any key (space bar) on the keyboard to wake it up. Make sure that the monitor is connected properly to the back of the computer. Sometimes walkeup process takes little time. So please wait.

Q.2 What do I do if the image on screen is distorted or skewed?


Ans: You may receive a distorted image when the cable is loose or defective. Disconnect the video cable going from the back of the computer and verify that no pins are bent, burnt or broken. Once verified re-connect the monitor cable. If the refresh rate is not properly set the monitor may have a wavy or an appearance that lines are going down or across the monitor slowly or fast, this may also cause a flickering affect. A distorted image can be caused by magnetic or other types of interference. Verify no speakers, Micro-woven, Generator, fans or other magnetic devices are close to the monitor.

Q.3 I get a ‘no signal input’ message, what do I do?


Ans: Verify that the monitor is properly connected in the back of the monitor as well as to the back of the computer. If the monitor appears to be connected properly, verify that a cable is not loose by disconnecting all cables that can be disconnected in the back of the monitor (generally the data cable cannot be disconnected). Next, disconnect the data cable connected to the back of the computer and then reconnect the cable. When connecting the cable in the back of the computer ensure the cable connection is tight. Most Computers will also have screw ends that can be screwed in to hold the connector in place.

Q.4 There are black borders on my screen, what do I do?


Ans: If the resolution was recently changed it is possible for the monitor to not auto adjust or shift to the correct size. If this occurs, the resolution can be changed back to the original setting or you can manually adjust the monitor. If a black border exists on the monitor it can generally be resolved by manually adjusting the horizontal or vertical width. Because each monitor is different, the method of adjusting this setting will vary; please check your monitor documentation.

Q.5 My laptop screen seems to broken


Ans: You have nothing to do but book an appointment with your vendor / computer repair center and you need to bring the laptop. They need to open the screen for screen part number. It will talk a while to replace the screen depending on the availability of the parts.

FAQ about Windows issues

Q.1 How do I get into safe mode?


Ans: To get into the Windows 7 / 10 Safe mode, as the computer is starting up press and hold your “F8 Key” which should bring up the “Windows Advanced Options Menu”. Use your arrow keys to move to “Safe Mode” and press your Enter key.

Q.2 I can’t delete a file because it is being used by Windows?

Ans: Close all programs running on the computer and try again. If after closing all programs running on the computer you are still encountering the same issue when attempting to delete files, load the computer into Safe Mode and delete the files.

Q.3 How can I update my Microsoft Windows computer?

Ans: If you are running Microsoft Windows 7, Windows 10, or a later version of Microsoft Windows, you are eligible to update Microsoft Windows, and in some cases, your computer hardware with the latest drivers through Microsoft’s update site, visit http://windowsupdate.microsoft.com. In most cases your computer should be set to automatically update when a new update becomes available.

Q.4 Is it safe to turn off a Windows computer without doing a shut down?

Ans: Users should not simply press the power button or restart the computer while Windows is still running unless there is an issue with the computer. Microsoft has included the shut down feature because it enables a computer to go through all the necessary steps that are required before turning off the computer. In fact many versions of Microsoft Windows will check the computer for any problems if the computer is not shut down properly.

Q5. How can I recover a file from the recycle bin?

Ans: Double click the recycle bin icon on your desktop, here you will see all of the files within your bin. Select the files you wish to recover, right click and choose restore..

FAQ about E-mail

Q1. I am unable to send or receive email?


Ans: Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider or your Network administrator.


Q2. I can’t receive any email attachments?


Ans: If the e-mail box is full of other e-mail messages, and/or your storage space is only a few megabytes, it’s possible that the attachment being sent cannot be received. Often if this problem is occurring the person sending the e-mail should get a response back from your e-mail server indicating that your mailbox is full and/or has exceeded its allocated size. Because computer viruses and other malware are best distributed through e-mail, many e-mail service providers, companies, and e-mail programs prevent certain types of file extensions from being distributed or received through e-mail. For example, Microsoft Outlook protect its users by automatically disabling certain file extension types from being received in e-mail.


Q3. Are spaces allowed in email addresses?


Ans: Just like an Internet URL no spaces are allowed in an e-mail address. However, names can be broken up using a period; for example, Techno Space may have an e-mail address: techno.space@example.com or techno.s@example.com because no spaces are allowed in the e-mail address.

FAQ about Printer

Q.1 My printer is printing smudged/distorted pages?


Ans: When printing on non traditional paper your printer may experience smudges, un-even or crooked text, and/or text that runs off the edges of the paper. Your printer may be printing fuzzy, blurry, and/or other faint text because of dirty print heads. All modern printers have some type of printer cleaning, self-test, and/or diagnose mode that can be performed to check and clean the printers print heads and other internal equipment used to print.


Q.2 How do I fix a paper jam?


Ans: Turn off the printer. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it. Turn the printer back on.

Q.3 I lost my printer installation disk, how can I install my printer?

Ans: Thankfully a missing printer installation disk or disc is not the end of the world and will not require you to wait until a new diskette or CD can be sent to you. Today all printer and other hardware manufacturers are providing downloads on the Internet to their software programs and drivers that are included with their products.

FAQ about Network

Q.1 I can’t connect to my network drive anymore?


Ans: Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED’s on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. Note: generally, when the green light is flashing, this is an indication of data being sent or received.


Q.2 How do I map a network drive?


Ans: Open Microsoft Explorer. From Explorer, click the Tools drop down menu and click the option “Map Network Drive.” Specify the network drive or network computer as the folder. If the computer’s name was hope, to map to that computer, type techno If you wished to map to a shared folder on the hope computer such as a mp3 folder, you would type technovideo. If a different username or login is required to connect to this computer or drive it must be specified in this window before clicking the finish.


Q.3 How do I determine my computer’s name?


Ans: Right-click My Computer. Click Properties. In the Properties window, click the Computer Name tab. Within this tab you’ll be able to see the full computer name, workgroup and also a description. If you wish to change the name or workgroup, click the Change button.

FAQ about Computer Virus

Q.1 What is computer virus?


Ans: A computer virus is a software program that has been intentionally created to cause a user grief, spread to other computers, or destroy data on an individual’s computer. To help prevent a computer from becoming infected by a virus, software developers have developed anti virus programs that stay active on the computer helping to protect it. It is important to realize that many computers do not come pre-loaded with these already installed and that if computers do come with these programs, the programs may expire within 90 days.


Q.2 Does Windows come with a virus protection program?


Ans: All versions of Microsoft Windows do not come pre-installed with a virus protection program. This includes: Microsoft Windows 7 and Windows 10.


Q.3 Can a virus damage computer hardware?


Ans: No. Computer viruses are software code designed to spread to computer files and other computers, delete files, and cause other problems with the data on the computer. So if you’re experiencing an issue with a hardware device such as your printer, video card, sound card, etc. it is not due to a virus.


Q.4 If I format or erase my hard drive will it remove a virus?


Ans: If your computer is infected with a virus formatting or erasing the hard disk drive and starting over will almost always remove any type of virus. However, keep in mind if backups have been made that contain the virus, other media or drives connected to the computer have a virus, your computer is connected to another computer on a network with a virus, and/or the virus is stored on some other type of software you use with your computer it can become re-infected if not properly protected.

FAQ about Payment and Shipping

Payment

Q.1Methods of Payment


Ans: Our checkout accepts payments made by Visa, MasterCard, American Express, and PayPal.Cash, Certified Bank Cheque (in favour of Techno Space Inc.) and E-mail transfer also accepted.

Q.2 Can I use a prepaid card?


Ans: Prepaid & debit Visas and MasterCards must be processed though PayPal and are subject to our normal PayPal address verification process.

Q,3 Do you offer discounts?


Ans: Accredited Educational Institutions and Non-profit organizations and senior member of our society may qualify for additional discounts on certain products. Contact us for details.

Shipping


Q.1 Can I pickup my order from your store?


Ans: Yes, you can pickup your order from our store 3028 Danforth Ave # Unit208

Q.2Do you ship to PO Boxes?


Ans: Under no circumstances are we able to deliver to a PO Box. A verifiable residential or business address is required for all orders.

FAQ about Terms and Conditions

Please communicate with us if you have any further query about Terms and Conditions.

Terms & Conditions | Computer Repair Services, Networking Services, Marketing New and Used Computer Equipments

Terms & Conditions


The following are terms of a legal agreement between you and Techno Space Inc.and its associated companies. By accessing, browsing and/or using anything on this site and the server it’s hosted on, you acknowledge that you have read, understood, and agree to be bound by the terms below and to comply with all applicable laws and regulations. If you do not agree with these terms, don’t use this site.


1. Authorization


The client authorizes Techno Space Inc. to conduct an evaluation of the machine sent to determine the nature of the damage and provide an estimate of repair cost and timing. The evaluation is free and no work beyond this evaluation will be charged without explicit client approval.


The client authorizes Techno Space Inc, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities.


2. Legal Rights
The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to Techno Space Inc.


Any property left with Techno Space Inc unclaimed for 15 days, will be disposed. At which time, Techno Space Inc shall have no liability to the client or any third party


3. Limited Liability


Techno Space Inc. shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.


In no event will Techno Space Inc be liable for any damage to the laptop/desktop, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if Techno Space Inc has been advised of the possibility of damages or loss to persons or property. Techno Space Inc liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.


4. Confidentiality


Techno Space Inc agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of Techno Space Inc subject to confidentiality agreements or as required by law.


5. Payment


Payment is due in full upon completion of successful repair, prior to release of the repaired machine (whether shipped, or picked up), unless by special previous arrangement.

The client is financially responsible for all shipping costs, custom duties and taxes to and from Computhouse.


We accept PayPal, VISA, MasterCard, American Express, Email and Certified Bank Transfers.


6. Warranty


30 days warranty on laptops/desktops that Techno Space Inc has repaired, Techno Space Inc makes no warranty on data, express or implied, and Techno Space Inc disclaims any data warranty of any kind.


7. Agreement


The parties shall submit all disputes relating to this Agreement (whether contract, tort or both) to arbitration, in accordance with the Rules of the Canadian Arbitration Association business rules. Either party may enforce the award of the arbitrator in a Court of competent jurisdiction. The parties understand that they are waiving their rights to a jury trial. The arbitration shall take place in the Country in which the Techno Space Inc laboratory performing the services is located and the laws of the State/County in which such laboratory is located shall apply.


No fix, no fee policy


Our no, fix no fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer, apart from a small diagnoses fee of 30.00CAD


If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineer’s time spent to that point – i.e. a minimum of 2 hours.


If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required (spare) parts, software CD-Rom or Product Key, then the customer is charged for the engineer’s time spent to that point – i.e. a minimum of 2 hours.


If the engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the engineer’s time spent to that point – i.e. a minimum of 2 hours.


The policy does not apply to work related to data recovery, computer virus or spyware problems or to cases in which the computer has been struck by lightning or so.


Disclaimer


Although all attempts are made to provide accurate, current and reliable information, you should recognize the possibility that errors may exist in the information available on this Web site. Techno Space Inc expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person’s own risk.


Before following any advice or installing any software or hardware recommended or mentioned on this site, you are strongly encouraged to do a full backup of your data and system. Techno Space Inc shall under no circumstances be responsible for data loss or system failure.


Services and products advertised on this site may be modified or discontinued without prior notice. Prices for services or products are subject to change without prior notice.


Last edited: November 01, 2018


FAQ-Miscellaneous

Q.1 How do I delete Internet cookies?


Ans: Microsoft Internet Explorer users can go to ‘Tools’ then go to ‘Safety’ and choose ‘Delete browsing history…’, you can then choose to delete your Internet cookies. In Google Chrome, go to ‘More Tools’ and choose ‘Clear browsing data…’. Firefox users can go to ‘History’, then choose ‘Clear recent history…’.

Your can download CCleaner

https://www.piriform.com/ccleaner/download

free trial and cleanup you cookies and registry file.